Operations Manager – Lead & Innovate in Global Freight Forwarding
Location: Chicago
Salary: $75K - $120K Base + Top-Tier Benefits
Are you an experienced logistics leader looking to take your career to the next level?
- Thrive in fast-paced international freight forwarding environments
- Join a global industry leader and drive operational excellence in Air & Ocean Freight
What's in It for You?
- Competitive Salary: $75K - $120K base (DOE) + performance-based incentives
- Outstanding Benefits: 401K, Health, Dental, Vision, Life Insurance, PTO, Car Allowance
- Leadership Role: Lead and shape import/export operations for a top-tier global logistics provider
- Career Growth: Opportunity to work with a high-performing international network
- Make an Impact: Standardize processes, optimize performance, and drive operational success
- Lead and oversee international air and ocean import/export operations
- Manage and train staff to ensure high efficiency and compliance
- Standardize operating procedures and performance metrics to optimize workflows
- Support back-office operations teams to ensure smooth execution
- Enhance customs brokerage processes and maintain regulatory compliance
- Strengthen relationships with domestic transportation carriers, ports, and rail networks
- Interface with clients to support business growth and retention
- 10+ years of experience in international freight forwarding (Air & Ocean)
- Deep knowledge of customs brokerage, import/export compliance, and global trade logistics
- Proven leadership skills with experience in staff management, training, and operational oversight
- Strong industry connections and knowledge of U.S. transportation markets (rail, ports, carriers)
- Tech-savvy with experience in Microsoft Excel, Access, Word, PowerPoint, and Outlook
- Excellent communication and customer service skills for client and stakeholder engagement
- Detail-oriented, strong problem-solving skills, and a process improvement mindset
- Work for a global industry leader with a strong market presence
- Competitive salary and full benefits package for financial stability and growth
- Exciting leadership role with direct impact on operations and process improvements
- Career advancement opportunities within a fast-paced, expanding organization
About the Company
Our client is a global leader in logistics and supply chain management, providing comprehensive freight forwarding solutions across international borders. With state-of-the-art technology, a vast network, and industry-leading expertise, they ensure seamless, efficient, and cost-effective transportation worldwide.
Your Role: Operations Manager
As an Operations Manager, you will oversee and optimize import/export functions, including ocean, air, and customs brokerage activities. Your leadership will be crucial in streamlining operations, improving process flows, and managing back-office teams to ensure top-tier performance.