Customer Service/Administrative Representative – Logistics

📍Location: Allston, MA (Local applicants only)
✔️Pay is $20-$25/hr
🚫Visa sponsorship not available

Company Overview
We are a well-established logistics company based in Allston, MA, specializing in courier, trucking, and expedited delivery services via ground and air transport.

Position Overview
We are seeking experienced Customer Service/Admin Representatives (CSRs) to join our team. Ideal candidates will have a background in handling on-demand, small-parcel delivery services and a commitment to excellence in customer satisfaction.

We offer competitive hourly wages and a dynamic, team-oriented work environment. If you're a fast learner with strong attention to detail and a passion for logistics, we encourage you to apply!

Key Responsibilities
✔️Provide exceptional customer support for on-demand small parcel delivery services
✔️Manage incoming calls and customer inquiries professionally
✔️Enter and update order details accurately into our logistics system
✔️Coordinate with drivers and dispatch teams to ensure timely deliveries
✔️Handle multiple tasks in a fast-paced work environment
✔️Uphold a positive, friendly, and team-oriented attitude

Qualifications
🔹Minimum 1 year of customer service experience (logistics experience preferred)
🔹Strong attention to detail and ability to multitask
🔹Excellent phone etiquette and data entry skills
🔹Experience with computerized logistics systems (required)
🔹Proficiency in Microsoft Office applications (a plus)
🔹Team player with a positive, energetic, and professional demeanor
🔹Commitment to exceeding customer expectations

Benefits
🌟401(k) Retirement Plan
🌟Health Insurance
🌟Paid Time Off (Vacation, Sick Time, Holiday Pay)