At Wegmans, our Maintenance team ensures that our stores, facilities, and equipment are professionally maintained, helping to provide our customers with the freshest best tasting products, and our employees with a safe and productive work environment. In this role as a Maintenance Operations Specialist, you will be empowered to solve complex problems daily and continually learn and develop new skills, while working for a growing and dynamic company with endless opportunities for advancement. You will be responsible for providing incredible customer service and operational support to the Stores, Facilities, Manufacturing and Maintenance departments through triaging, prioritizing and dispatching maintenance repair requests to our in-house resources and contractors. You'll maintain consistent communication with internal customers and stakeholders to plan execution of work orders, coordinate trainings, and listen for feedback to continuously improve our systems, processes and service levels.

What will I do?

• Utilize knowledge of maintenance and equipment Life-Cycle Management practices to triage and prioritize requests and dispatch work to in-house resources or contractors in a cost effective manner
• Be point of contact for maintenance related issues, maintain effective communication with all stakeholders and collaborate with multiple areas to ensure incredible customer service and follow up
• Work with operations and contractors to resolve service requests and contractor repair action issues; evaluate, prioritize, and assign priority of maintenance repair
• Partner with divisional and operations teams to coordinate and provide training on systems and processes, while utilizing feedback to find ways to continuously improve
• Assist with developing and maintaining Service Level Agreements for new and existing stores and help maintain regulatory/compliance and safety program information
• Maintain updated and accurate information in systems and use programmable logic controllers alarm monitoring tools to assist with repair resolution
• Monitor equipment total cost of ownership repair costs and collaborate with leadership as needed to help with Capital Planning and replacement of equipment

Required Qualifications

• 1 or more years of experience in the Maintenance field
• Experience coordinating business activities, such as scheduling, costing, vendor relations, etc.
• Ability to demonstrate good judgement, integrity and trust in frequently handling confidential information
• Systems aptitude, and the ability to work between multiple systems and simultaneously navigate multiple screens and applications

Preferred Qualifications

• Experience in Purchasing, Inventory Management, and/or Accounting
• Experience supporting a maintenance department
• Experience using EAM computer system
• Experience in the mechanical field in a position which required understanding of mechanical parts related to food production equipment, electrical, refrigeration, HVAC and/or plumbing