First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

About the Position
Works closely with key business stakeholders, portfolio managers, and subject matter experts to understand the drivers for business change and enables strategic business goals and objectives through the use of technology. Builds strong relationships within the operating company and assists in the elicitation, analysis, and realization of critical business needs.
Responsibilities:

• Builds strong relationships with business stakeholders and subject matter experts to develop in-depth understanding of key business functions and the business processes they support.
• Elicits business relationships using techniques such as interviews, document analysis, workshops, surveys, site visits, business process analysis, use case scenarios, and business analysis.
• Evaluates information gathered from multiple sources to reconcile conflicts, decompose high- level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying needs of the business.
• Understands the of process standardization and facilitates discussions with the business to define "as-is" and "to-be" business process design and supporting business rules.
• Provides clearly written documentation, including business requirements and processes to ensure traceability from business analysis through solution design and delivery; documentation should be clearly understood by both business stakeholders and solutions provider.
• Works closely with the appropriate Program leads and Application owners to ensure business requirements are understood and the solution addresses complex business challenges.
• Coordinates with key users/user groups to determine impact of proposed changes in systems and ensure solutions stay in line with business needs.
• Works as a liaison between end users and the, project and support teams, including collaborating the validation of deliverables and ensuring process modifications are documented and communicated effectively.
• Works with Strategic Integrator to elicit required information from the business for deliverables and functional requirements. Ensures the business requirements are effectively translated into detailed functional specifications from which appropriate business systems can be implemented or existing systems enhanced.
• Communicates regularly with business stakeholders, acting as a liaison between the business and solutions provider to manage expectations of the scope of business requirements on the delivery of business solutions.
• Maintains visibility to all planned and ongoing projects, and ensures that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner.
• Ensures that the appropriate IT and business leadership is engaged to adequately manage the business demand with the organization's ability to supply solutions to their business needs.
• Directs feedback from the business organization to the appropriate IT leadership to keep them apprised of issues, concerns, and impact to normal operations.
• Works collaboratively with the appropriate groups to coordinate requests for change to current business applications in support of business requirements.
• Ensures changes are managed effectively and communicated to the appropriate business organization where the business may be impacted by the change.
• Identifies business areas of improvements, process improvements, and opportunities to increase effectiveness, proficiency, and processes.
• Maintains up-to-date knowledge of emerging technology trends and developments in areas of interest to the business.
• Understands business priorities and provides input to the portfolio management teams.
• Identifies opportunities of improvement where technology solutions can be leveraged.
• Identifies research and presents any new initiatives proposed by the business that may require IT involvement.
• Develops complex business cases and statement of requirements for proposed systems, identifying benefits and capturing estimated costs.
• Complies with the standards defined within the BA Community of Practice.

Qualifications:

• 8+ years experience developing Business Requirements or equivalent experience
• 5+ years experience in business process analysis or management, data analysis, workflow analysis
• Desire to understand the business needs and functions
• Customer service outlook to ensure the products delivered meet the business needs
• Verbal/written communication skills and ability to interact professionally with a diverse group of business and IT executives, managers, and subject matter experts
• Strong interpersonal skills and ability to engage the business customer, gathering, writing their requirements, and communicating business concepts to technical audiences
• Experience with business process modeling techniques and developing process & flow diagrams
• Able to analyze current state of business and engage in business process improvement and reengineering
• Combines technical competence with business and commercial awareness
• Ability to prepare templates, charts, diagrams, workflows, and visual media for targeted audiences in support of business requirements gathering and other key business comms
• Strong analytical and problem solving skills
• Strong technical writing skills
• Familiar with the project delivery lifecycle
• High proficiency level in MS-Visio, MS-Excel, and MS-PowerPoint
• Able to work in a cross functional manner
• Anticipate problems and identifies long term implications of decision and actions
• Ability to express complex technical concepts in business terms
• Bachelor degree in Managed Information Systems or equivalent combination of education and/or experience. CBAP or ISEB certification.
• High School Diploma or Equivalent Required

First for a Reason

Benefits
We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Professional Advancement
Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student.

Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Diversity & Inclusion
Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you'll have a positive impact on others.

Apply today and get your career on the road with First Student!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.