Purpose and Scope

The primary purpose of this position is to lead and coordinate the handling of various domestic and export orders per customer and order fulfillment demands. This lead position is responsible for the direction of daily activity that can include order tracking, order expediting, transportation arrangements, advanced shipping notification or other electronic communication, order and invoice processing, shipment verification, and more. In addition, this position is responsible for the timely shipment of completed orders to meet customer requirements. The lead position is also responsible for the direction of other activities in the area as they apply to the timely shipment of product. This person will be required to share information and communication with the ‘DDC Shipping' email distribution list.

Responsibilities

• Schedule carrier pick-ups through web-based portals, email or phone calls for all applicable customers as needed.

• Main resource for shipping information involving domestic, export shipments and expedited freight.

• This position will respond to inquiries from customer service, forwarders and carriers. Could also include frequent trips to the facility floor with interaction, or radio contact with other team members.

• Perform analysis on missing freight, missing shipments, incorrectly delivered product, incorrect payment terms and communicate status with the other team members.

• Process all paperwork and/or electronic data entry required to support all customer and billing requirements. Assist and communicate with the processing of all orders that are generated electronically or received by email or telephone call.

• Ensure all shipping documents are error free and provided to the carrier and/or freight forwarder.

• Schedule expedited shipments and communicated to all stakeholders.

• Management of containers and trailers to ensure availability and timely shipping. Maintain daily contact with transport carriers on shipping needs and schedules.

• Ensure customer lane is checked, verified, processed and carrier notified for pick up.

• Verify the Timken bill of lading matches customer bill of lading and that the correct bill of lading is provided to the carrier.

• Expert knowledge for custom critical freight, such as, DHL, UPS Supply Chain Solutions, Panther and FedEx Custom Critical, etc.

• Perform SAP functions to ensure proper advanced shipping notice (ASN), invoicing, payment terms, PRO numbers or tracking.

• Manage relationships with truck vendors to ensure timely loading / unloading of freight.

• Manage Tradesphere and McSource systems as necessary.

Technical Functional Skills

Good communication skills, both written and verbal

Ability to work independently or with a team

Working knowledge of Microsoft Office computer applications

Education

HIGH SCHOOL-GRAD or GED EQUIVALENT (required)
Asociates in Business Admin, technical (preferred)