Shift: 3rd Shift
Work model: On-Site
Schedule: FULLTIME; Wednesday - Saturday, 9 p.m. - 7 a.m.
Job overview:
Schneider is seeking a Customer Service Team Leader in Green Bay to lead and develop a team of associates. The Customer Service Team Leader will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs.
Responsibilities:
- Coach and mentor a team of associates.
- Participate in business meetings.
- Optimize resource utilization to achieve business objectives.
- Make employment-related decisions.
- Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
- Work closely with other teams to identify and address problem areas and streamline processes.
- Escalate issues as needed and propose new processes based on findings.
Skills and qualifications:
- Bachelor degree in transportation, logistics or a related field.
- Two plus years of related work experience.
- Have strong written and oral communication skills.
- Is goal-driven and motivated to reach desired outcomes.
- Able to positively coach, lead and influence a team.
Pay and benefits:
- Medical, dental and vision insurance.
- Company paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- See full list of operations benefits.
PI249960638