What you'll need to succeed as an Associate Specialist, AR at XPO

Minimum qualifications:

• Excellent written and verbal communication
• Able to prioritize and manage multiple responsibilities
• Solid attention to detail, goal-oriented and able to build strong relationships with customers and other departments

Preferred qualifications:

• High school diploma or equivalent
• 1 to 3 years of collections or customer service experience

• Microsoft Office with intermediate Excel skills (v-lookup and pivot tables)

• Previous collections software experience (HighRadius or GetPaid preferred)
• Mainframe or ERP (Oracle preferred) experience
• Able to read, translate and understand contractual agreements
• Experience pulling, manipulating and analyzing large amounts of data

About the Associate Specialist, AR job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance

What you'll do on a typical day:

• Answer inbound calls from customers in a fast-paced, goal-oriented collections department
• Proactively use resources to research, resolve and respond to complex customer issues including, but not limited to pulling reports and analyzing data
• Identify collections issues and forward them to cross-functional departments for resolution
• Provide customers with supporting documents and other correspondence to resolve delinquent and/or disputed balances
• Perform uploads and downloads of data to various customer portals/websites
• Have effective conversations with customers to identify what they need to pay for services rendered
• Deliver exceptional customer experience in all interactions through inbound and outbound communications with both internal and external customers to meet organizational goals

#LI-Hybrid

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.