Shift: 3rd Shift
Work model: Hybrid
Schedule: FULLTIME; Sunday - Thursday 9:00 p.m. - 6:00 a.m.
Job overview:
Schneider is seeking a Senior Operations Support Representative in Green Bay to provide excellent customer service to both Schneider drivers and customers during non-traditional business hours. The Senior Operations Support Representative will answer calls, track orders and solve driver- and customer-related problems that arise.
Responsibilities:
- Act as a subject matter expert for drivers and customers.
- Solve problems to prevent customer delays.
- Provide updates to first shift associates on issues that occurred during non-business hours.
- Maintain strong working relationships with customers, drivers and team members.
- Use a wide range of technology to accurately and efficiently complete work.
Skills and qualifications:
- High school diploma or GED.
- Strong problem-solving skills.
- Effective written and verbal communication skills.
- Able to work non-traditional business hours.
Pay and benefits:
- Associate will be provided partial scheduled remote options after one year in role dependent upon associate meeting the performance expectations of the role.
- Medical, dental and vision insurance.
- Company paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- See full list of operations benefits .
PI248562054