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Export Supervisor / Manager
- Receive, review, and process export documentation for accounts from A-Z.
- Must have a good knowledge and understanding of the Export Regulations or other government agency regulations that govern exports.
- Must have a good knowledge and understanding of TSA regulations.
- Ensure documentation is accurately processed, and sent to carrier, customers and agents in a timely manner.
- Obtain and create quotes for shipments and source best method of transportation.
- Communicate with overseas agents to ensure proper pre-alerts and documentation.
- Continue to explore different options to reduce cost, and increase revenues.
- Track and trace shipment and provide updates to clients, sales and overseas agents.
- Uphold a strong and professional relationship with airlines, transportation agencies and sales.
- Demonstrate an emphasis on customer satisfaction per company policy.
- Maintain shipment files and ensure billing is completed within a timely manner.
- Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer, profitability of file
- Be technically competent and well informed of changes in customer service requirement and regulatory matters
- Report inconsistencies between customer profiles and rate structure incl. all loss files.
- Any other task, as required
Requirements:
- Strong understanding and knowledge of TSA, US Export Procedures and Regulations
- Min. 5 years' air and ocean export operations experience, with a freight forwarder / NVOCC
- Knowledge on incoterms
- Demonstrates excellent written and verbal communication skills; along with math skills for dimension conversions
- Highly organized
- Displays a flexible and open minded willingness to adapt to new environments and be a team player
- Must have strong ethical standards
- PC Proficient in Microsoft Office Products
- Cargowise Experience a plus
- Authorized to work in the US for any employer