Shipping Transportation Manager
Norfolk Companies is one of New England's largest kitchen & bath companies providing design and installation of homeowners dream kitchens and baths. In addition to working with homeowners, we also provide cabinetry to builders and property management companies servicing the multi-unit market. Our roots began in 1934 in Boston at our hardware and home center which today serves up to 600 customers each day. We are very proud to be a 4th generation family-owned business and to offer a rewarding place to work for all our 220 employees.
Our distribution center in Braintree is integral to the success our of company. As the Receiving Manager, you will be responsible for the daily operation and functions of the receiving department including managing the receiving team. In a RF environment, accuracy and process drive the results. This is a hands-on role and you will work with your team to ensure
accuracy of inventory as it relates to receiving and put away via bin location system. This is a visible role and has a direct impact on the sales growth for the company.
The Shipping Manager is responsible to lead the operation and functions of the shipping and delivery functions. Will direct pickers and delivery associates to ensure accurate material selection, loading and delivery of customer orders.
Responsibilities of the role:
- Supervise the delivery drivers and driver assists in loading and delivering materials for customers and internal transfers.
- Resolve shipping and delivery errors independently using sound judgement, able to resolve shipping and delivery errors or requests independently
- Work with supervisor and report any performance, attendance, unsafe driver practices, not following Norfolk processes & other operational issues. Assist in developing corrective actions for violations for these infractions.
- Participate in interviewing, selecting, and the onboarding process for new hires.
- Maintain a culture of safety and accountability to ensure all associates operate in a safe manner in all task performed
- Verify routes of trucks in Bistrack are entered to maximize efficiency of routes, distance and customer requirements.
- Review upcoming journey planner dates to minimize and/or eliminate back-order materials.
- Proper staging of internal transfers to be packed and loaded nightly
- Manage delivery team's workload to stay within departmental budget.
- Ensure all delivery vehicles are on the property, secured and locked at the end of each day
- Responsible for compliance with DOT regulation, operation & maintenance of delivery vehicles, including road tests, DOT medical cards and vehicle inspections.
- Oversee that all company technology is being utilized by delivery personnel to maximize efficiencies and notify IT & supervisors when issues arise prohibiting use.
- Investigate all Shipping department incidents and accidents, including vehicle and injuries, to find root cause and review findings with supervisor
Requirements:
Candidates will have:
- Proficient with WMS, RF systems. Bistrack software experience preferred.
- Able to communicate clearly and concisely to delivery team on work process, areas of improvement
- Excellent time-management skills and work with a can-do attitude and sense of urgency.
- Efficient and organized approach to daily work
- Ability to prioritize daily demands to meet customer requirements.
- Ability to coach, train employees to maximize performance.
- Knowledge of safety/OSHA, DOT and other related compliance regulations
- Ability to read packing list details and verify matching product
- High level of organization with work tasks and able to manage the same through team.
- Self-directed and motivated with a commitment to self-development and development of team
Education and Experience:
- 5+ years direct supervision of transportation & warehouse staff
- In depth knowledge of inventory management and receiving practices
- Experience working with WMS environment
This position is Monday- Friday. Norfolk offers a full range of benefits including 401k with generous match, insurances, and paid time off.