What you'll need to succeed as a Customer Service Representative at XPO
Minimum qualifications:
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
- Transportation experience
- Excellent verbal and written communication skills
About the Customer Service Representative job
Pay, benefits and more:
- Pay starts at $20.10
- Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week
What you'll do on a typical day:
- Communicate and coordinate with terminal and shop locations about commercial invoicing
- Answer and direct phone calls and/or video calls during set work hours
- Recognize and resolve documentation errors
- Perform general clerical duties as assigned, filing, data entry and billing
- Review billing statements for accuracy and process for payment
- Resolve invoice matching issues within the AP system
Customer Service Representatives are required to:
- Walk and/or stand for extended periods in a climate-controlled office environment
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
