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Responsibilities
Oversee and maintain all aspects of the Customs Brokerage Department
Work with peers, Branch Manager and Corporate to ensure all KPI's are met at both the Department and FTE levels
Manage import compliance audit program in the Branch and implement department policies, controls, and procedures to assure compliance
Conduct audits and assess import compliance and foreign trade zone operations with US Customs laws and regulations
Stay abreast of current import CHB/CBP and other government agency regulations to ensure compliance
Interface with government agencies and maintains positive relationships
Maintain customer bond and power of attorney records
Perform post entry work required to correct errors prior to filing
Create draft for a binding ruling requested on a client's commodity; prepare written submission on behalf of clients
Train and develop staff by providing interpretation and guidance of CBP and other government agency regulations and ensure compliance with US specific importing regulations, monitor productivity and audit accuracy and timeliness of entries
Facilitate new business acquisition and account development related to full range of customs services
Provide pricing and solutions to clients and salespeople
Participate in sales and client meetings
Ensure maximum client satisfaction through interaction with clients and other company business units
Assure seamless new customer onboarding set up and process
Plan and establish customized logistics programs for new customers as needed
Conduct Customs Compliance audit
Daily responsibilities including but not limited to: Statements, Bonds, Penalties, New IOR/Consignee/Customer/Vendor profile creation, CBP employee updates, ACH management, tracking Arrival Notices/Invoicing/Entries/Reconciliation
People Responsibilities:
Allocate workloads within team to ensure smooth operations during peak activity
Coach, mentor and educate colleagues
Deliver training and onboarding for new hires per the company requirement standards
Periodically communicate department goals and expectations with team to ensure buy-in and accountability
Job Requirements:
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Qualifications
Must have a valid U.S. Customs Brokerage License. Customs Compliance Specialist (CCS) certification preferred
Five or more years of related experience in global logistics, entry writing, import/export compliance, commodity controls, regulatory, and security initiatives
Proven experience in a supervisory/management position
Strong problem solving and analytical skills; general mathematical skills
Familiarity with international shipping and receiving processes
Understanding of Tariff and Product Classification
Working knowledge of shipping systems and automated tools
Ability to follow oral and written communication
Prior experience in brokerage, freight forwarding, foreign distribution, and compliance
Experience in control of documents and material tracking
Must be PC literate and possess good organizational and communication skills
Excellent time management skills and the ability to organize his/her own team effectively and efficiently
Able to motivate and direct staff and identify the best people for the job
Able to lead a team and be sensitive to the needs of others
Good written communications skills are also very important
Critical thinking skills and problem-solving techniques
A degree in business, supply chain management, finance, or geography is seen as an advantage
Benefits:
Medical, Dental, and Vision Benefits with company cost-sharing
Health Savings Account medical benefit option with a company contribution to the health savings account
No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
Medical and Dependent Care Flexible Spending Accounts
No cost Short-term disability, Long-term disability, Life, and AD&D insurance
401(k) Retirement Plan with a generous company match
Paid Time Off (over 4 weeks of PTO by year 5)
No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
Employee Recognition Program
Giveback Program – each employee is given $500/year to donate to a charity
Commuter Benefits for employees travelling to and from the NYC office
Salary range: $70,000 - $110,000, depending on experience.